Refund policy
Returns & Refunds Policy
Last updated: February 2026
At Alevra Body, we’re committed to quality and customer satisfaction. If something isn’t right, we’re here to help.
60-Day Return Policy
You may request a return within 60 days of receiving your order.
To be eligible for a return:
Must be in original packaging
Proof of purchase is required
Product must not show signs of excessive wear or misuse
For hygiene reasons, certain personal-use products (such as eye massagers or skincare devices) may only be returned if unused.
How to Start a Return
To begin a return, please email us at:
Include:
Your order number
Reason for return
Photos (if item is damaged or defective)
If approved, we will provide return instructions.
Items sent back without approval may not be accepted.
Damaged or Defective Items
Please inspect your order upon arrival.
If your item arrives damaged or defective:
Contact us within 7 days of delivery
Include clear photos of the product and packaging
We will arrange a replacement or refund once reviewed.
Refunds
Once your return is received and inspected:
You’ll be notified of approval status
Approved refunds are issued to your original payment method
Processing time: 5–10 business days depending on your bank
Original shipping fees are non-refundable.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.
Non-Returnable Items
The following are not eligible for return:
Used personal care devices
Items marked as Final Sale
Gift cards
Products damaged due to misuse
Late or Missing Refunds
If you haven’t received your refund:
1. Check your bank account
2. Contact your credit card company
3. Contact your bank
If you still have questions, reach out to us at contact@alevrabody.com.
Our Commitment
Alevra Body designs tools for daily rituals.
If you ever have concerns, we’re here to make it right.